Delivery Information

At Neatie, we take great pride in ensuring that each order is meticulously handcrafted and shipped to you with care. Every piece of jewellery is a unique work of art, designed by our expert team of artisans. Once your order is placed, it is immediately sent to our workshops for production. We have multiple operational hubs across the globe to serve our customers efficiently. These workshops are located in key regions including the UK, US, Germany, and Australia, each serving different parts of the world to ensure smooth and timely delivery.

For our UK and EU customers, orders are crafted and shipped from our London-based workshop at 137 Ludgate Hill. This location serves as both a workshop and an office, allowing us to manage production and shipping seamlessly across the UK and Europe. Our Houston, Texas workshop, located at 10685-B Hazelhurst, serves our customers in the USA and South America, ensuring that your jewellery is handcrafted and delivered with the utmost care and precision. Additionally, our workshop in Kiel, Germany, handles orders for customers in the EU, and our partnership in Ashmore, Australia, allows us to efficiently serve our customers in Australia and Asia.

We offer free worldwide shipping on every order, regardless of your location. Each order is custom-made, which means the entire process involves modelling, cutting, engraving, and plating—all done by hand. We aim to deliver 90% of our orders within 1 to 2 weeks after payment. This includes both the crafting and shipping period. However, due to the handcrafted nature of our products, the time frame may vary slightly depending on the complexity of your order and the current demand. During busy seasons such as Christmas, we recommend placing your order early to avoid any potential delays.

Our delivery process is simple and transparent. Once your order is completed and dispatched, you will receive a notification with tracking information, allowing you to follow your jewellery's journey from our workshop to your doorstep. We partner with reliable shipping carriers to ensure that your order is delivered safely and on time. In addition to our standard free shipping option, we also offer an expedited shipping service for customers who need their jewellery faster. For an additional charge, you can select this express option during checkout, reducing the delivery time to within one week.

It is important to note that our products are not mass-produced. We do not use factory templates or assembly-line machinery. Instead, each item is carefully handcrafted by Neatie’s top designers and artisans. This attention to detail is what makes our jewellery unique. While we strive to meet delivery deadlines, the craftsmanship involved may require a bit more time to perfect each piece. Our goal is to ensure that your jewellery is as special and personalized as you imagined, making the wait worthwhile.

For our customers in Europe, the term "EU" encompasses Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the UK. We handle all shipping logistics for these countries from our workshops in the UK and Germany, ensuring that your items arrive promptly and without additional customs delays within the EU.

At Neatie, customer satisfaction is our top priority. We make every effort to ensure that your order is delivered on time and in perfect condition. Should you have any questions about your delivery or if you experience any issues, our customer service team is available 24/7 to assist you. We are committed to providing a seamless and enjoyable shopping experience from the moment you place your order to the time it arrives at your door.